Customer Service

At The Green Giraffe we take great pride in the products we offer, and hope you enjoy them as much as we do. But, if for any reason, you are not satisfied with your purchase, just let us know and we will give store credit or exchange it for another product from our shop.* 

 

30 Day Return Policy

*All returns must be postmarked within 30 days of package receipt in order to qualify for exchange or store credit. All returned items must be in new, unused, and unwashed condition with original tags still attached. All returns must be sent with delivery confirmation and/or tracking information. We are not responsible for returns lost in transit. Please include a copy of your packing list or receipt so that we may quickly process your return. When your items are received and verified to be in new condition, we will issue a store credit for the amount of the merchandise returned. Shipping fees will not be credited. Items purchased at a price discounted  through any promotion or combination of promotions, including but not limited to sales and coupons, are not eligible for return. At times, free products are given away as part of a promotion. Free products received during a promotion are not eligible for return.  

 

 

BATH AND BODY PRODUCTS


*Bath and body care products, such as shampoos, conditioners, bubble baths, liquid soaps, creams, lotions, oils, and bar soaps; in short, any consumable body, bath or beauty products may not be returned under any circumstances.


Free Exchange Shipping

Customers are responsible for shipping costs for returning products, but replacement products requested in exchange for returned products are shipped free of charge.  

 

Exchange or Store Credit Only

Products may be returned for exchange or for store credit only. No refunds will be issued. If you wish to return an item, please email us at customerservice@thegreengiraffe.ca and we will be happy to take care of it!